GENERAL
Which browsers are supported?
What are the prerequisites for playing on jackpots.ch?
Is jackpots.ch a reputable and legal casino perator? Who operates this site?
How do we ensure that the games we offer run correctly?
Who guarantees my money and winnings?
Can I also play on jackpots.ch from abroad?
Account
Can I create more than one player account?
How can I find out if I already have a registered account at jackpots.ch?
Can I use another person’s player account to play?
How do I update my contact details?
How do I change my home address?
How do I subscribe to or unsubscribe from the newsletter?
Account verification
Do I have to verify my player account? How long do I have to do this?
What does the message "Account verification required" mean?
What documents do I need to verify my gaming account?
How can I submit my documents for verification?
Are my documents safe with you?
What happens if I do not submit the documents for verification?
Deposit
How do i make a deposit?
What payment methods can I use to deposit?
Can I pay by bank transfer?
My deposit has not been credited, what can I do?
Are fees charged when making deposits?
Is there a minimum amount for a deposit?
Payout
How can I have my money paid out?
I have requested a payout. How long will it take for the money to reach me?
Will I be charged any fees for the payout?
What payment methods are available to me?
Can I make a withdrawal to an account that is in the name of a third person?
Can I withdraw my real money balance at any time?
Bonuses
What is a bonus?
How does the bonus work at jackpots.ch?
How can I convert my bonus into real money?
Why can't I withdraw my bonus?
How long do I have to convert my bonus into real money?
Do I have to cover my bonus with real money to be able to convert it?
Limits
Why should I set myself a limit?
What is a loss limit?
What is a stake limit?
What is a deposit limit?
How are losses calculated for my limits if I make a profit?
How long does it take to change a limit?
Safe Gaming
What is gambling addiction?
Is my gambling behaviour risky?
What do I need to consider to play responsibly?
Can I block certain games for a certain period of time?
Can I only be blocked in the online-casino?
Where can I request a voluntary gambling suspension?
Games
Do I have to pay if I play in demo mode?
Can I play on a cell phone or tablet?
Where can I see my game history?
What is a live-casino game?
Will live games really be broadcast live?
How do you make sure you don’t cheat?