If a connection is lost during an active game deliberately or unintentionally, the current round is still played on the server. The game provider records the exact time of the interruption. If the result of the current game has already been determined, your winnings or losses will be counted accordingly. In live games, the game continues and your winnings or losses are counted if your bet was accepted prior to the disconnection.
If you are unsure, please feel free to contact our customer service via chat at any time. Please send us the name of the game, the time of the interruption, the error message, the amount of the bet and any other details that may be relevant so that we can process it quickly and effectively. This information allows us to determine the reason for the interruption of the game and the outcome of the game and, if appropriate, award compensation under the appropriate conditions.