Based on the Swiss Gambling Act (Art. 80BGS), we are obliged to carry out investigations and, if necessary, issue gambling bans if there is a risk that a person is over-indebted or unable to meet their financial obligations or is risking stakes that are disproportionate to their income and assets.

Without disclosure of the required documents (including financial data), we are unable to review your case and, in view of our duty of care, are obliged to impose a ban on gambling throughout Switzerland.

In the event of a clarification of financial eligibility, the account will remain blocked and payouts will be denied until we receive the requested financial documents.