If you don’t use your account for an extended period of time, it will be closed automatically after two years of inactivity. jackpots.ch will then transfer the remaining balance (without any bonus credit) to a payment account entered in the player account. If this is not possible due to missing or invalid account details and jackpots.ch is unable to contact you, jackpots.ch is obliged to transfer the remaining balance to the AHV compensation fund after a further 24 months (Art. 51 of the Gambling Ordinance). All claims against jackpots.ch are therefore forfeited in full.